At Melbourne Poker, we are committed to providing our customers with the best possible support experience. We understand that sometimes you may need assistance with your account, a technical issue, or have questions about our services.
We offer various ways for you to get in touch with us, depending on the nature of your inquiry. You can choose from live chat, email support, and help-centre access. Our operating hours are not explicitly stated, but we encourage you to try contacting us during business hours (Monday to Friday, 9:00 AM to 5:00 PM AEST).
For immediate assistance with technical issues or general inquiries, our live chat feature is available on our website and mobile app. However, the availability of this service is not explicitly stated.
If you prefer email support, you can contact us. Please note that we do not provide a specific response-time guarantee for email inquiries.
Our help centre provides answers to frequently asked questions and troubleshooting guides. You can access it through our website or mobile app by clicking on the 'Help' tab.
If you or someone you know is struggling with problem gambling, please reach out to our responsible gaming team. We are committed to providing a safe and supportive environment for all customers.
For technical issues related to our website or mobile app, you can contact us through the live chat feature or email support. Our team will do their best to resolve your issue promptly.
If you have a complaint or dispute regarding any aspect of our services, please contact our customer service team. We take all complaints seriously and will work with you to find a resolution.
We aim to respond to all inquiries within 24 hours during business hours. However, response times may vary depending on the complexity of your issue or the volume of incoming requests.
Our customer service team is available in English, and we also provide multilingual assistance in Mandarin Chinese, Cantonese, Japanese, Korean, Thai, and Vietnamese.
We recommend trying our live chat feature for immediate assistance with technical issues. If you prefer email support or have a more general inquiry, please feel free to contact us via email or through the help centre.
If your issue cannot be resolved through self-service options in the help centre, we will assign a dedicated customer service representative to assist you. Please allow 24 hours for our team to review and respond to your request during business hours.
You can access our help centre directly from our website or mobile app by clicking on the 'Help' tab. The help centre provides answers to frequently asked questions, troubleshooting guides, and more.
Remember, we are here to support you every step of the way. If you have any questions or concerns about our services, please don't hesitate to reach out.
